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Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.


Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@relivingmobility.com


Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@relivingmobility.com and we will process an insurance claim on your behalf.


Cancellations & Refunds:

We want to ensure that each and everyone of our customer is completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging with your original receipt for a refund or exchange. For a product to be returned, it should be meeting the following criterias :

  • The return request should be made within 5 days of receiving the Product.
  • Product must be in new condition.  (no cracks, scratches, dirty or marked tires, or any indications of usage.) 

There are certain products that are custom-made by the manufacturer and are non-returnable. These include: 

  • Ultra-lightweight wheelchairs
  • Sport wheelchairs
  • Lift Chairs with custom fabrics and/or heat and massage
  • Open-Box Items
  • Bath safety equipment (Excluding select Rehab Shower Commode Chairs)

For hygienic reasons, the following products are non-returnable

  • Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
  • Bidet Seats

Some products require a 15% restocking fee for returns. These include:

  • Lift Chairs
  • Power Wheelchairs
  • Vehicle Lifts
  • Custom Lightweight Wheelchairs
  • Cushions and Backs
  • Rehab Shower Commode Chairs
  • Parts
  • Scooters

    * Product must be returned in its original packaging. You can purchase new packaging for lift chairs and scooters by calling customer service.


    Hassle-Free Returns & Exchanges

    Depending on how you received your purchase, Reliving Mobility merchandise can be returned in several ways:

    Delivery items

    Any items that were purchased and delivered from Reliving Mobility (Wheel Chairs, Scooters, Patient Lifts, Vehicle Lifts etc.) can be returned by scheduling a pick up.

     

    To arrange for a return by pick up, please call us at 1-(800) 683-9585 and have your sales check number and the phone number that was used when your order was placed handy.


    Shipped Items

    All shipped items, can be returned by: 

    Mail (UPS, DHL,FED-EX, US Postal Service, etc.)

    • You’ll need a Return Authorization number. A Return Authorizationmust be requested from Reliving Mobility within 5 days of delivery of the product.
    • You may also call us at 438 498-8869 or email us at  info@relivingmobility.comto request an RA number. Please include your order number, name and the item number you are returning.
    • Once an RA has been received, products must be returned within 14 days.

    PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by Reliving Mobility.

    - Applicable shipping charges will be deducted from your refund unless the return is a result of our error.

    - You may also use your own shipping label for the return. If you prefer this option, please include the pack slip you received with your item and indicate which item(s) you are returning, specify the number of returned item(s) and the return reason code (from the list of return codes). If you are using your own shipping label we recommend that you use an insured and trackable service.

    - The return shipping address is printed on the packing slip included with your package. Please securely repack the return items preferably, using the original packaging.


    Proper Packaging

    If you are using a box to ship your return items, make every effort to use a new one. A box loses its original protective qualities over time and may not adequately protect your shipment if it has been previously used. If you must reuse a box, make sure it is rigid enough to withstand shipping and free of punctures, tears, rips and corner damage. Box flaps should be intact. Any old labels or other markings should be removed or covered.

    To close a box securely, do not use masking tape, cellophane tape, duct tape, string or paper over wrap. Use strong, thick tape that is two or more inches in width. Apply three strips to both the top and bottom box flaps so that the middle and two edge seams are properly sealed.

    Place the shipping label on the top of your package. To prevent confusion, place only one address label on your package and include your return receipt inside. Do not put any labels over edge seams, closures or on top of sealing tape. Remove or cross out old labels or markings on a used box. We highly recommend insuring larger items for their retail value to protect against shipping damage.


    Cancelled Orders

    Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.


    Credits

    Once your return is received, Reliving Mobility will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued.  If you paid by check or money order, we will issue a check within 30 days.

    If your item is defective or was damaged in shipping, please call us at 438 498-8869 or email us at info@relivingmobility.com We will arrange for the item to be repaired or replaced promptly.

      

    Got a question ? We're here to answer them all ! Just give us a ring : 1-(800) 683-9585

    We score 4.8 out of 5 based on 120 reviews.

    ★ Judge.me Reviews

    Let customers speak for us

    120 reviews
    5/5

    The scooter was very easy to assemble. We are so pleased with this product. We would highly recommend it to our friends.

    Got my life back

    Took my initial outing on my EV Rider yesterday. It was so liberating! I was out and about for over 3 hours and still had lots of battery life left. Comfortable and compact, easy to operate. I'm 5'2" and 130# and it's the perfect compact size for me. Not for a bigger person though.

    5/5

    Golden Tech Avenger (GA541D) Heavy-Duty 4 Wheels Scooter

    S
    Shoprider Hero (SL73N) Portable 3 Wheels Scooter
    S.K.
    Shop rider

    Met and exceeded my expectations.

    Easy To Assemble

    Very east to assemble (less than 1 minute--- I am a 68 year old woman and i do it entirely by myself! The chair is small and comfortable. My mother is 100 and feels she has NEW FREEDOM with this new chair. I, too, feel like there is new freedom. She has adapted very well with the joy stick,, which is very sensitive. This chair can move in a circle on a dime! I would highly recommend this as a chair that can be used in a facility to get around, but also very easy to load in the car and go to another destination!